Back to TMCnet Videos
LIST OF VIDEOS MATCHING THE KEYWORD "Call Center Software"
SoCoCare Provides Social Customer Care
TMCnet Managing Editor Rich Steeves interviews Lance Fried, CEO of SoCoCare, about social customer care and recent customer wins.
Tags:
Call Center Software
,
Social Media
08/29/2013
Dynamic Mobile WFM Software Reduces Customer Wait Time by 75 Percent
Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.
Tags:
Cable Show
,
TOA Technologies
,
WFM
,
workforce management
,
routing engine
,
dynamic scheduling
,
customer satisfaction
,
call center software
,
dispatcher software
05/31/2012
Dynamic Mobile WFM Software Reduces Customer Wait Time by 75 Percent
Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.
Tags:
Cable Show
,
TOA Technologies
,
WFM
,
workforce management
,
routing engine
,
dynamic scheduling
,
customer satisfaction
,
call center software
,
dispatcher software
05/31/2012